No Internet

So we have no Internet!! It literally is the end of the world to my boyfriend, i came home and he was sat in the corner sulking next to the router which was flashing orange.

We have only recently moved to BT Infinity as my boyfriend needed (not wanted needed) their fibre optic broadband, and well it started off well, but 2 weeks down the line and well we are having issues. It stopped working on Monday so we placed a call to BT who assured us that they would call back that night......but we never received that call back, so i called on the Tuesday morning which is when they decided to check the phone line to see if there was an issue, they confirmed their was, they again assured me that we would receive a call back before 6pm that night.

6pm came and went so i called them again and they said that they would now put a call out for an engineer to check the problem out but it may take 48hours for them to be able to check the problem, and well since i had no choice i just had to agree and be happy with the 48hours. However when my boyfriend called this afternoon we were informed the engineer would not be able to check the fault until Saturday which is 3 days away (more than 48hours) So as you can imagine i am not very happy.

BT have told us that we will be reimbursed for the time we have been without the Internet. It is quite funny though as my boyfriend seems to think that Christmas has been ruined because he cannot order any Christmas presents (i think he keeps forgetting that he can visit shops still and that we are going shopping this Friday). But anyway lets hope that i will soon have my Internet back!! 

Luckily Sky hasn't downgraded yet so i haven't lost everything just yet!